Start with scope and fit
Ask whether the firm handles this kind of matter in the relevant location and what information it needs before deciding whether it can help. Describe the event accurately and say when a detail is unknown.
Ask about the next decision
Instead of requesting a promised outcome, ask what decisions may come next, what additional facts could matter, and which issues require state-specific research.
Clarify communication and ownership
Ask who would be your main contact, which lawyer would supervise the work, how often updates are normally provided, and how time-sensitive questions should be raised.
Discuss the written terms
Ask how fees and case expenses are handled, when costs may be owed, and how an eventual accounting would be explained. The written agreement—not a general website description—controls the relationship.