Save the trip record
Preserve the receipt, pickup and drop-off points, route, time, driver profile, vehicle details, messages, and screenshots showing whether a ride was requested, accepted, underway, or completed.
Identify every road user and policy
Keep the crash report, vehicle owners, drivers, passengers, employers, platform communications, insurers, and claim numbers in one index. Do not assume which policy applies from the app name alone.
Record the precise setting
Airport and venue pickups may involve designated zones, authorities, contractors, cameras, or separate reports. A named place identifies potential records; it does not establish responsibility.
Prepare questions for a firm
Ask how the firm investigates app status, coverage, platform-held data, other drivers, jurisdiction, and time-sensitive video or electronic records.
Working checklist
Information to gather or questions to ask
- Trip receipt and screenshots
- Driver and vehicle details
- Crash report
- All insurer contacts and claim numbers
- Pickup-area or camera information